Why enterprises should have chatbots?

What are Chatbots?

Chatbot are simple text based services powered with artificial intelligence designed to interact via a chat interface. This can be used as for functional or fun purposes like virtual assistant siri, Cortana etc.

What is chatbots?

Why are chatbots better than apps?

No downloads are required, they reside in the messaging apps. They are easy to build and upgrade. They can be used instantly. This helps in faster user activation which helps them to grow fast. Also one more major advantage is that they don’t choke up on mobile space.

Why chatbots are such a big opportunity

You must be wondering, why there is so much noise about chatbots..
“People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.” — Peter Rojas, Entrepreneur in Residence at Betaworks

Messaging Apps Have Surpassed Social Networks

In the first quarter of 2015, the four biggest messaging apps surpassed the four biggest social networks in terms of monthly active users.

How chatbots can help enterprise?

As the adoption of voice and messaging technologies continue to grow in the enterprise, so does the potential for chatbot solutions. However, in order to be adopted in the enterprise, chatbot platforms will need to provide capabilities in areas such as Customer relationship management, integration, security, management, or monitoring, which are essential elements of enterprise solutions. However Enterprise chatbots should have a natural language learning system to provide a strong user experience. Specifically, enterprise-ready chatbot platforms should include some of the following capabilities:

• Integration with messaging platforms
• Natural language learning systems
• Chatbot store
• Monitoring
• Integration with enterprise systems
• Testing
• Security

Enterprise Chatbot platform

Messaging platform vendors:

Slack, Facebook, Skype, HipChat, etc. are all platforms that actively support the implementation of chatbots.

Voice platform vendors:

Platforms such as Amazon Echo, Cortana, Siri, or Google Now are some of the main catalysts for the emergence of chatbots.

Chatbot platform startups:

Many startups trying to become the chatbot platform by offering AI on saas model.

Industries adapting chatbots

• Healthcare
• E-commerce
• Travel
• Hospitality

Future of Chatbots

For the first time bots will let us communicate with the world of information instantly. This is the new beginning of internet, mobile and user interface.

References

http://economictimes.indiatimes.com/small-biz/startups/how-a-bunch-of-indian-startups-have-taken-an-early-lead-in-chatbots/articleshow/52592715.cms
https://chatbotsmagazine.com/the-complete-beginner-s-guide-to-chatbots-8280b7b906ca#.rk3c185yd
https://medium.com/@tedlivingston/the-future-of-chat-isn-t-ai-b07f65bc252#.5sh8cefz2
http://www.cio.com/article/3053603/mobile/what-do-chatbots-mean-for-the-enterprise.html

Like & Share

Predicting the next growth story in Retail

Reinventing the Indian Retail Growth Story

With the Indian Retail industry growing at a rapid pace and contributing to almost 22% of the nation’s GDP, a disruption in this enterprise is imminent. Our applications are in line with the amplifying e-commerce market. The inventive solutions we propose have only a singular mission: to differentiate your business and strategy from the white noise.

The Jewelry closet is a revolutionary way of purchasing in brick and mortar retail stores. This augmented reality setting not only showcases the designs of the retailer but also lets the customer “try” them on real time using facial recognition and photo capture. Our client saw reduced costs with respect to in-store inventory, increase in sales and creation of a unique brand relationship with every customer.

Each retailer tries to differentiate itself from the competition, but the strategy that the company uses to sell its products is the most important factor. Over the past couple decades, there have been sweeping changes in the general retailing business. The commonplace blueprint is to combine the characteristics of more than one type of retailer to differentiate themselves from the competition.

Our revolutionary application in the retail space is the Jewelry Closet. Our client KP Sanghvi Jewellers Pvt Ltd specifically wanted to innovate their showroom experience for their customers to increase footfall and purchasing decisions. The brand wanted to reduce inventory costs to avoid any increase in physical security costs. The Jewelry Closet is an augmented reality Mobile or Kiosk based application where customers can virtually try on new designs and pieces. All the mirrors were replaced in the facility- through face detection and photo capture, the women could just drag and drop the necklaces and soak in a 3D view.

We at iView can design and customize the product at every stage. Our team of engineers and software experts have the capability to build this entire solution as a package as well as individual components. Our process of conceptualization, prototyping, design, development and deployment ensures a quality check at every stage and client engagement at every step.

Like & Share