Why enterprises should have chatbots?

What are Chatbots?

Chatbot are simple text based services powered with artificial intelligence designed to interact via a chat interface. This can be used as for functional or fun purposes like virtual assistant siri, Cortana etc.

What is chatbots?

Why are chatbots better than apps?

No downloads are required, they reside in the messaging apps. They are easy to build and upgrade. They can be used instantly. This helps in faster user activation which helps them to grow fast. Also one more major advantage is that they don’t choke up on mobile space.

Why chatbots are such a big opportunity

You must be wondering, why there is so much noise about chatbots..
“People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.” — Peter Rojas, Entrepreneur in Residence at Betaworks

Messaging Apps Have Surpassed Social Networks

In the first quarter of 2015, the four biggest messaging apps surpassed the four biggest social networks in terms of monthly active users.

How chatbots can help enterprise?

As the adoption of voice and messaging technologies continue to grow in the enterprise, so does the potential for chatbot solutions. However, in order to be adopted in the enterprise, chatbot platforms will need to provide capabilities in areas such as Customer relationship management, integration, security, management, or monitoring, which are essential elements of enterprise solutions. However Enterprise chatbots should have a natural language learning system to provide a strong user experience. Specifically, enterprise-ready chatbot platforms should include some of the following capabilities:

• Integration with messaging platforms
• Natural language learning systems
• Chatbot store
• Monitoring
• Integration with enterprise systems
• Testing
• Security

Enterprise Chatbot platform

Messaging platform vendors:

Slack, Facebook, Skype, HipChat, etc. are all platforms that actively support the implementation of chatbots.

Voice platform vendors:

Platforms such as Amazon Echo, Cortana, Siri, or Google Now are some of the main catalysts for the emergence of chatbots.

Chatbot platform startups:

Many startups trying to become the chatbot platform by offering AI on saas model.

Industries adapting chatbots

• Healthcare
• E-commerce
• Travel
• Hospitality

Future of Chatbots

For the first time bots will let us communicate with the world of information instantly. This is the new beginning of internet, mobile and user interface.

References

http://economictimes.indiatimes.com/small-biz/startups/how-a-bunch-of-indian-startups-have-taken-an-early-lead-in-chatbots/articleshow/52592715.cms
https://chatbotsmagazine.com/the-complete-beginner-s-guide-to-chatbots-8280b7b906ca#.rk3c185yd
https://medium.com/@tedlivingston/the-future-of-chat-isn-t-ai-b07f65bc252#.5sh8cefz2
http://www.cio.com/article/3053603/mobile/what-do-chatbots-mean-for-the-enterprise.html

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The digital future of dining

What is the future of digital innovation?

Automating every single aspect of our everyday lives. From the minute mundane task of running a washing machine to the finer facets such as your regular restaurant visit! From the minute the diner walks in, the demand for an interactive immersive experience is very real and imminent. Restaurants are targeting the constant connection to the online social world of individuals and families via dining experiences that fulfil this condition.

As for the restaurant, increasing workforce costs, the balance of spend, profits and revenue, maintaining a digital relationship with their clients and diners is paramount. They are on the constant lookout for solutions that conquer the best of both worlds of cost efficiency and increased productivity.

Our interactive Dining application gives the control of the dining experience squarely in the diner’s hands and automates the ordering/management process. This product was created for the Flavors restaurant in Dubai with expert objective of decreasing waiting time, have fun activities for the children and always be connected to the social world via a simple multi touch table interface. Our eco system ensures a unique food and technology experience.

Why we good?

  • Maximum digital relationship with clients and diners
  • Lower staff costs
  • Higher number of diners in the restaurant
  • Higher customer spend
  • Increased profits and revenue
  • Wow-factor with the immersive experience

We at iView can design and customize the product at every stage. Our team of engineers and software experts have the capability to build the entire solution as a package as well as individual components. Our process of conceptualization, prototyping, design, development and deployment ensures a quality check at every stage and client engagement at every step.

Modules of our eco-system

  • The Features: The physical table

    • Multi Touch Table with flawless performance and support for individual or full families
    • Composed and built of strong rugged aluminum & glass of top quality. Waterproof to ensure no damage courtesy food and beverage spillage
  • The Features: For the Diner

    • Diner engagement via fun games and social updating of networks right from the table
    • The diner can see the menu, its dishes and ingredients and order from the touch table itself
    • Waiter engagement and human error is limited as order accuracy is maintained
    • Food and staff reviews can be posted immediately
    • Clean, easy and interactive user interface
  • The Features: For the Restaurant Backend

    • Can be seamlessly integrated with point of sales system
    • Order accuracy is maintained with the connection and integration of the application at the kitchen end.
    • Inventory/waiter shift management complete with tracking
    • Seating management to ensure higher number of customers at every food service
    • Categorization management for coffee, bar, food and dining

The MUMOS can be used in different sectors of the hospitality industry such as tourism, event planning and even transportation.

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