Why enterprises should have chatbots?

What are Chatbots?

Chatbot are simple text based services powered with artificial intelligence designed to interact via a chat interface. This can be used as for functional or fun purposes like virtual assistant siri, Cortana etc.

What is chatbots?

Why are chatbots better than apps?

No downloads are required, they reside in the messaging apps. They are easy to build and upgrade. They can be used instantly. This helps in faster user activation which helps them to grow fast. Also one more major advantage is that they don’t choke up on mobile space.

Why chatbots are such a big opportunity

You must be wondering, why there is so much noise about chatbots..
“People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.” — Peter Rojas, Entrepreneur in Residence at Betaworks

Messaging Apps Have Surpassed Social Networks

In the first quarter of 2015, the four biggest messaging apps surpassed the four biggest social networks in terms of monthly active users.

How chatbots can help enterprise?

As the adoption of voice and messaging technologies continue to grow in the enterprise, so does the potential for chatbot solutions. However, in order to be adopted in the enterprise, chatbot platforms will need to provide capabilities in areas such as Customer relationship management, integration, security, management, or monitoring, which are essential elements of enterprise solutions. However Enterprise chatbots should have a natural language learning system to provide a strong user experience. Specifically, enterprise-ready chatbot platforms should include some of the following capabilities:

• Integration with messaging platforms
• Natural language learning systems
• Chatbot store
• Monitoring
• Integration with enterprise systems
• Testing
• Security

Enterprise Chatbot platform

Messaging platform vendors:

Slack, Facebook, Skype, HipChat, etc. are all platforms that actively support the implementation of chatbots.

Voice platform vendors:

Platforms such as Amazon Echo, Cortana, Siri, or Google Now are some of the main catalysts for the emergence of chatbots.

Chatbot platform startups:

Many startups trying to become the chatbot platform by offering AI on saas model.

Industries adapting chatbots

• Healthcare
• E-commerce
• Travel
• Hospitality

Future of Chatbots

For the first time bots will let us communicate with the world of information instantly. This is the new beginning of internet, mobile and user interface.

References

http://economictimes.indiatimes.com/small-biz/startups/how-a-bunch-of-indian-startups-have-taken-an-early-lead-in-chatbots/articleshow/52592715.cms
https://chatbotsmagazine.com/the-complete-beginner-s-guide-to-chatbots-8280b7b906ca#.rk3c185yd
https://medium.com/@tedlivingston/the-future-of-chat-isn-t-ai-b07f65bc252#.5sh8cefz2
http://www.cio.com/article/3053603/mobile/what-do-chatbots-mean-for-the-enterprise.html

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Time saving for Patient & Doctors to Search for Electronic Health Record

We are fast moving into a “Predict and Fix” model in the medical sector, and patient data plays a key role.

The biggest dilemma that the healthcare sector in India and the world is the digitization of patient records. With millions of megabytes of data being generated every day, this number is only going to grow in the next few years and we at iView want to make your Healthcare business ready for this boom.

Reducing human intervention and the subsequent error beckons the urgent need of digitalization. That’s where our innovation, the Prapp comes in.

The Prapp is a connected health system for small clinics as well as big networked hospitals.

The idea of the product stemmed from our market research in which the number one grouse the doctors had- was that a significant portion of the medical personnel’s time to dedicated to entering data concerning vital and patient history information. Automation of the data is the Prapp’s biggest USP. An interoperable hospital system which collects all vital patient data as soon as they walk in. How? Our engineering team along with data scientists focused on sensor technology to develop an IoT based platform for information on a patient’s weight, blood pressure, glucose levels etc. This data is automatically fed into a central system which is connected to the cloud for access anywhere, 24/7. Furthermore, the multi-platform supported doctor panel also allows for maintenance of appointments, medical records and it’s monitoring- even from a remote location.

Pattern recognition into a patient’s wellness will aid the doctor in giving prompt and correct diagnosis while also factoring in physiological changes and lifestyle. Prapp is an interoperable health information network aimed at reducing the gap in the doctor- patient relationship. It is highly customizable and can be broken down into individual solutions depending on varied needs.

We strongly believe in the potential and the revolution that IoT will bring to the world. We aim to connect businesses, patients, personnel and doctors into one framework and usher in the new age in healthcare.

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